A computer can be repaired within an hour only when the fault and the required procedure are suitable for a fast-service workflow. Casper One-Hour Service is designed to complete intake, diagnosis, eligible repair or part replacement, and final checks within one hour where possible. The model applies to designated Casper and Excalibur products and service points, but it is not an unconditional deadline for liquid damage, severe physical damage, special-part procurement or faults that require extended observation.
The clock is not simply about the physical repair. Intake registration, a basic physical-condition check, the user's fault description, technical diagnosis, the repair or replacement itself and final functional checks are all part of the workflow. A fault that can be reproduced quickly and addressed with an available part may fit the target.
Intermittent failures can be different. If a shutdown occurs only under prolonged load, technicians may need additional observation before identifying the cause. In such cases, a technically sound diagnosis takes priority over forcing the device into a fixed time window.
At designated points, eligible Casper and Excalibur-branded notebooks, gaming laptops, desktops, gaming desktops, all-in-one PCs, tablets, smartphones and monitors may be accepted. Both individual and corporate users can use the walk-in route without an appointment.
Warranty coverage is not a prerequisite for intake. An out-of-warranty device may still be inspected, although parts and labor outside the warranty can be charged after the user is informed and approval is obtained where required.
Casper One-Hour Service is offered at designated points in Istanbul, Ankara, Izmir, Bursa, Adana, Antalya, Konya and Eskişehir. A city can contain more than one Casper service location, so users should not assume that every service point in that city follows the same one-hour model.
The practical step is to check the current official service-point page, apply the One-Hour Service filter and confirm the address, opening hours and contact details before traveling.
A precise symptom description is often more useful than a general statement such as “the computer is slow.” Users can note when the problem appears, whether it happens on battery or while plugged in, which application triggers it and whether an error message is displayed.
Important files should be backed up whenever possible. The required power adapter should be brought if it may be relevant to testing, while SIM cards, memory cards and unrelated personal accessories can be removed.
Liquid exposure, heavy physical damage, rare replacement parts, multiple faults, data recovery and broad software procedures can extend the process. A fault that appears only occasionally may require a longer observation period.
Waiting for customer approval on a paid out-of-warranty repair can also affect total service time. These conditions show why the one-hour target is best understood as an eligible fast workflow rather than a universal promise.
There is no separate “one-hour” fee simply for using the fast-service model. Warranty repairs are assessed under warranty terms, while out-of-warranty parts, labor or other services may carry charges.
Users who cannot visit a service point may consider other Casper delivery options where available. Courier or shipping time is separate from the one-hour repair target, so those options should not be interpreted as the same service timing.
No. The target applies only when the fault and required work fit the fast-service workflow.
No appointment is required at designated One-Hour Service points.
Yes, although parts and labor outside warranties may be charged.
