Italy's privacy watchdog on Friday said that it had blocked the controversial robot ChatGPT, saying the artificial intelligence app did not respect user data and could not verify user age.
The decision "with immediate effect" will result in "the temporary limitation of the processing of Italian user data vis-a-vis OpenAI", the Italian Data Protection Authority said.
The agency has launched an investigation.
ChatGPT, created by U.S. startup OpenAI and backed by Microsoft, can answer difficult questions clearly, write codes, sonnets, or essays and could even pass difficult exams for students.
But the app that appeared in November is controversial, with teachers fearing students will use it to cheat, and policy-makers are concerned about the spread of misinformation.
The watchdog said that on March 20, the app experienced a data breach involving user conversations and payment information.
It said there was no legal basis to justify "the mass collection and storage of personal data for the purpose of 'training' algorithms related to the operation of the platform."
It also said that since there was no way to verify the user age, the app "exposes minors to absolutely unsuitable answers compared to their degree of development and awareness."
It said the company had 20 days to respond as to how it would address the watchdog's concerns, under penalty of a 20-million-euros ($21.7-million), or up to 4% of annual revenues.
The blocking of ChatGPT in Italy comes days after the European policing agency Europol warned that criminals were set to use the app to commit fraud and other cybercrimes, from phishing to malware.
