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Social media platform X back after reports of global outage

by Reuters

Dec 21, 2023 - 9:13 am GMT+3
The X logo is seen on the top of the headquarters of the messaging platform X, formerly known as Twitter, in downtown San Francisco, California, U.S., July 30, 2023. (Reuters Photo)
The X logo is seen on the top of the headquarters of the messaging platform X, formerly known as Twitter, in downtown San Francisco, California, U.S., July 30, 2023. (Reuters Photo)
by Reuters Dec 21, 2023 9:13 am

Social media platform X, formerly known as Twitter, was restored globally early Thursday following reports of a global outage with over 77,000 U.S. users facing service access issues at the peak of the issue.

Users in Canada, Britain, France and other countries reported issues with accessing both X and X Pro, earlier known as TweetDeck.

Over 7,000 users in Canada and Britain experienced issues with the platform, according to Downdetector data.

Downdetector tracks outages by collating status reports from several sources including users.

The cause of the outage, which began a little after 12 a.m. ET (5 a.m. GMT), is not yet known, and emails to X's communications and support teams bounced back.

Users on X, owned by billionaire Elon Musk, experienced an inability to view posts, receiving a "Welcome to X!" message. X Pro users encountered a message that said "Waiting for posts."

The social media platform faced upheaval and uncertainty following Musk's $44 billion acquisition, leading to layoffs, including numerous engineers responsible for fixing and preventing service outages, sources have previously told Reuters.

Users took to rival Meta's app, Threads, to discuss the outage, citing difficulties in accessing posts, replies, and profiles on X.

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  • Last Update: Dec 21, 2023 11:30 am
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