Complaints surge over goods sold online in China

GERMAN PRESS AGENCY - DPA
BEIJING
Published 03.11.2015 21:48

Complaints about goods sold online in China have shot up more than fourfold in the past year, a news report said Tuesday, despite efforts to target the trade in counterfeit or shoddy products. Only 59 percent of goods sold online were genuine or of good quality last year, the official Xinhua news agency said, quoting a government report. Commerce authorities received 77,800 complaints about online orders last year, an increase of 357 percent compared to the previous year, the government report said. China in March had promised further consumer protection measures on top of new rules last year that gave online shoppers more protections including the right to return goods within seven days, and registration of retailers' names and details.

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