Chinese fast-fashion giant Shein said Tuesday it would fully cooperate with French authorities investigating its sale of childlike sex dolls, adding it was ready to hand over customer details amid mounting public outrage.
"We will cooperate fully with the judicial authorities," Shein's spokesman in France, Quentin Ruffat, told RMC radio, adding the company was prepared to share the names of those who have bought such dolls.
"We will be completely transparent with the authorities," he said.
"We will put the necessary safeguards in place to ensure that this does not happen again," Ruffat added.
The Paris prosecutor's office said it had opened investigations against Shein, and also rival online retailers AliExpress, Temu and Wish, over the sale of sex dolls.
The probes were for distributing "messages that are violent, pornographic or improper, and accessible to minors," the office told AFP.
The investigations were launched after France's anti-fraud unit reported on Saturday that Shein, a Singapore-based company which was originally founded in China, was selling childlike sex dolls.
French media published a photo of one of the dolls sold on the platform, accompanied by an explicitly sexual caption.
The pictured doll measured around 80 centimeters (30 inches) in height and held a teddy bear.
Ruffat described what had happened as "serious, unacceptable, intolerable."
He chalked up the sale of the dolls to "a malfunction in our processes and governance."
On Monday, Shein announced it was imposing a "total ban on sex-doll-type products" and had deleted all listings and images linked to them.
Shein's meteoric rise has been a bane for traditional retail fashion companies and, even before the uproar over the dolls, the arrival of Shein in the fashion capital had sparked a controversy.
Critics fear that Shein will further hurt stores in France that have had to lay off staff or close.
"Shein in France. Who can stop it?" left-leaning French daily Liberation said on its front page.
Frederic Merlin, the 34-year-old director of the company that owns BHV, has been criticised for partnering up with Shein, which has been accused of unfair competition, environmental pollution and poor working conditions.
Merlin admitted on Tuesday that he considered pulling the plug on the partnership with Shein after the latest uproar.
"It's despicable," he told broadcaster RTL.
"I find it sickening to know that we can freely sell this kind of stuff on the internet," Merlin added.
But he said he had reconsidered, saying Shein's stance and readiness to cooperate with the French authorities "convinced me to continue."
He said he was confident about the Shein products that will be sold at the department store, and denounced a "general hypocrisy" surrounding Shein and its "25 million French customers."
He expressed hope that the Asian giant would help increase footfall at the department store.
On Monday, France's high commissioner for childhood, Sarah El Hairy, denounced the dolls, which she called "paedophile objects that predators unfortunately sometimes use to practice before moving on to abusing children."
Ruffat said he and "the entire Shein brand" shared her concerns.
"We will be delighted to discuss these issues with her, these issues of paedophile crime, which are too serious to be ignored," he said.
Finance Minister Roland Lescure had warned he would move to ban the company from the French market if the items returned online.
On Monday, an association fighting to protect children from all forms of violence staged a protest in front of the department store.
"Shame on Shein," one of the signs read.
"Shein has to pay, politically speaking," said Arnaud Gallais, co-founder and president of the Mouv'Enfants association.
